Customer Support

Responsibilities:

• Deal directly with business owners/managers/ client contacts via phone and e-mail, chat.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints within a 1 business-day turnaround
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Keep accurate records of customer inquiries, interactions, and details of actions taken
• Communicate and coordinate with internal departments
• Track and follow up on customer interactions
• Troubleshoot technical problems and escalate bug reports to management

Requirements :

• Fluency in English (Must)
• Passion for solving customer issues
• Ability to handle confidential information and adhere to established protocols
• Strong time management/prioritization skills and multi-tasking ability
• Ability to work independently, anticipate problems and suggest solutions.
• Ability to engage and interact with customers and prospects in the social media platform.
• Experience with relevant applications, including but not limited to:
  • Web-based content management Systems
  • Word Processing/Spreadsheet Applications (Microsoft Office, etc)
  • Social Media Applications (Facebook, Twitter, etc.)

Desired skill:

• Fluency in Spanish oral communication.

Benefits:

• Excellent base salary
• Performance Bonus
• Medical Insurance
• Flexible working hours
• Trainings ( IT Skills)