Good Work
Good Benefits
Good People
Performance Driven

Interested? Come Join us!

Customer Support

  • Deal directly with business owners/managers/ client contacts via phone and e-mail, chat.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints within a 1 business-day turnaround
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Keep accurate records of customer inquiries, interactions, and details of actions taken
  • Communicate and coordinate with internal departments
  • Track and follow up on customer interactions
  • Troubleshoot technical problems and escalate bug reports to management
Requirements :
  • Fluency in English (Must)
  • Passion for solving customer issues
  • Ability to handle confidential information and adhere to established protocols
  • Strong time management/prioritization skills and multi-tasking ability
  • Ability to work independently, anticipate problems and suggest solutions.
  • Ability to engage and interact with customers and prospects in the social media platform.
  • Experience with relevant applications, including but not limited to:
    • Web-based content management Systems
    • Word Processing/Spreadsheet Applications (Microsoft Office, etc)
    • Social Media Applications (Facebook, Twitter, etc.)
Desired skill:
  • Fluency in Spanish oral communication.
  • Excellent base salary
  • Performance Bonus
  • Medical Insurance
  • Flexible working hours
  • Trainings ( IT Skills)