Fill More Bays. Keep Customers Coming Back.
AI and automation built specifically for independent auto repair shops and multi-location dealers. Never miss a call. Never lose a customer to the chain down the street.
You're a great mechanic. But the phone won't stop ringing.
Every missed call is a customer choosing the competition. Every forgotten follow-up is money left on the table.
Missed calls while under the hood
Customers call the shop down the street instead
No-shows and last-minute cancellations
Empty bays and lost revenue
Customers forget about maintenance schedules
Oil changes and inspections go to competitors
Phone tag about repair approvals
Vehicles sit waiting, bays stay occupied
Declined repairs never followed up
Thousands in lost revenue per month
Happy customers don't leave reviews
Weak online presence vs. chain competitors
"The average shop loses $3,000-5,000/month in declined repairs they never follow up on."
AI that understands the repair business
Not generic software. Real solutions built for how independent shops actually operate.
AI Receptionist
Never miss a customer call — even during rush hour
AI answers calls when your techs are busy, captures vehicle info and symptoms, provides estimates for common services, and books appointments directly into your schedule.
For auto shops: Handles calls about brake jobs, oil changes, check engine lights, and appointment requests while your team focuses on repairs.
Omni-Channel Booking
Fill your bays with confirmed appointments
Let customers book online, via text, or through your Google listing. Automatic confirmations, reminders 24 hours before, and easy rescheduling reduce no-shows dramatically.
For auto shops: Perfect for scheduling oil changes, brake inspections, tire rotations, and diagnostic appointments.
Follow-Up Engine
Turn declined repairs into future revenue
When a customer declines a recommended repair, don't let it disappear. Automated follow-ups remind them at the right time — before that worn part becomes an emergency.
For auto shops: Follow up on declined brake pads, tire recommendations, fluid flushes, and deferred maintenance.
Campaign Engine
Automated service reminders that fill slow days
Trigger campaigns based on mileage intervals, seasonal needs, or time since last visit. Oil change due? State inspection coming up? Customers get reminded automatically.
For auto shops: Send oil change reminders, inspection notices, winter/summer prep campaigns, and loyalty offers.
Social Command Center
Build the reputation that beats the chains
Automatically request reviews from satisfied customers. Generate social content showcasing your work. Respond to reviews professionally without spending hours online.
For auto shops: Post before/after repair photos, share customer testimonials, and maintain a strong Google presence.
What auto shops achieve with NCRTS
We were losing 10-15 calls a day when the shop got busy. Now the AI handles overflow calls, books appointments, and even gives basic estimates. Our appointment book is fuller than it's ever been.
Questions from shop owners
Can the AI actually give repair estimates over the phone?
Yes, for common services with standard pricing like oil changes, brake pads, tire rotations, and state inspections. For diagnostic work or complex repairs, it captures the symptoms and schedules a diagnostic appointment. You stay in control of your pricing.
How do service reminders work with different vehicles?
You set the rules based on your experience — 3,000 or 5,000 mile oil change intervals, 30/60/90k maintenance schedules, seasonal tire swaps, etc. The system tracks each customer's vehicle and sends reminders at the right time.
What about customers who declined repairs?
The Follow-Up Engine automatically reaches out to them 30, 60, or 90 days later (you choose). "Hi John, you mentioned wanting to wait on those brake pads. Ready to schedule?" It's gentle, helpful, and recovers thousands in deferred work.
Does this work with my shop management system?
We integrate with popular systems like Mitchell, Shop-Ware, Tekmetric, and others. Your appointments, customer history, and vehicle data stay synced automatically.
How do I get more Google reviews without being pushy?
After a completed repair, happy customers automatically receive a friendly text asking about their experience. If they're satisfied, they get a direct link to leave a Google review. Simple, automatic, and not pushy at all.
Ready to fill more bays and grow your shop?
Book a free strategy call. We'll analyze your current workflow and show you exactly how much revenue you're leaving on the table.
What you'll get: A custom automation plan for your shop, plus ROI projections based on your current car count and average ticket.
15 minutes. No pressure. Real advice for your shop.