About US

FOSA is Food Ordering Smart Assistant brought to you by NCR Technosolutions. Our Omni Channel Restaurant food ordering system is a versatile platform that enables consumers to order food from their favorite restaurant through WhatsApp, Facebook Messenger, Website Chatbot. AI chatbot on a mobile app , Google Assistant and more. Supports Dine-In, Take -Out and Delivery options. Solution includes an application for Restaurants to manage incoming orders and related operations. Food Ordering Smart Assistant The only platform that lets you order food from your favourite restaurant through WhatsApp, Messenger, Mobile App and Web

Terms & Conditions

By using FOSA - Food Ordering Smart Assistant on the FOSA Application platform you understand and agree to the following terms and conditions.

  • 1. No user login is required for using the FOSA FOSA Application.
  • 2. No identifiable user data is collected and neither stored in the application.
  • 3. All transmissions of data are done in a secured manner using HTTPS.
  • 4. No financial information like Credit card data or any data is collected from the user or stored in any form. The application does not support any financial payments or transactions.
  • 5. All information provided in the application is accurate as provided to us by the respective restaurants. Any information provided in this application should be independently verified by the user for their use. The developer / owner of the application is not responsible in any way for the accuracy of the data.
  • 6. The application does not share any user information with any 3rd party entities.

Privacy Policy

FOSA - Food Ordering Smart Assistant on the FOSA Application platform abides to the below mentioned Privacy Policies.

  • 1. No user login is required for using the FOSA FOSA Application.
  • 2. No identifiable user data is collected and neither stored in the application.
  • 3. No financial information like Credit card data or any data is collected from the user or stored in any form. The application does not support any financial payments or transactions.
  • 4. The application does not share any user information with any 3rd party entities.

Cancellation and Refund Policy

FOSA is a restaurant ordering conversational chatbot platform operated by NCR Technsolutions Pvt Ltd.
FOSA does not deliver items to the customer. Any delivery is organized by the restaurant with its internal resources or through contracted 3rd party resources.
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.FOSA.com (the “Website”) and our ‘FOSA’ application for mobile and handheld devices (the “App”), FOSA Facebook Messenger, WhatsApp business application Chatbot“. The Website, the App, ordering through Facebook messenger using FOSA Chatbot, WhatsApp Chatbot are jointly referred to as the “Platform”.

1. Customer Cancellation

  • 1. As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, FOSA reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of FOSA.
  • 2. If Buyer cancels his/her Order after one minute of placing it, FOSA shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by FOSA, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

2. Non-Customer Cancellation

  • 1. FOSA reserves the right to collect a penalty for the Orders constrained to be cancelled by FOSA for reasons not attributable to FOSA, including but not limited to:
    • A) in the event of a delivery order, if the address provided by Buyer is either wrong or falls outside the delivery zone;
    • B) failure to contact Buyer by phone or email at the time of delivering (by 3rd party delivery agents or delivery agents working for the restaurant on whom the Order has been placed);
    • C) failure to deliver Buyer Order due to lack of information, direction, or authorization from Buyer at the time of delivery; or
    • D) .unavailability of all the items ordered by Buyer at the time of booking the Order; or
    • E) 5. unavailability of certain items ordered by Buyer at the time of booking the Order. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value or only the value of the unavailable item if the buyer wants refund for only the unavailable items.
Refund Source TAT Time (Tentative)
Net Banking Source 6-7 Business Days
Debit/Credit Cards Source 5-7 Business Days
UPI Source 3-4 Business Days
Google Pay Source 8 Business Days

Pricing

Pricing is subject to the vendors selling their product on this platform.

Contact Us

For more details you can
contact us at restaurant.Whatsapp@ncrtechnosolutions.com
or
call us at +919874490800