Highly Interactive Plug n Play Alexa Bot For Business

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Alexa bot for business

All About Alexa Bot

Amazon's Alexa makes use of bots that run on both text and voice. An intricate combination of AWS services and JavaScriptsare used to construct a highly interactive experience for the visitors of the Website that makes use of Alexa bot.

How Can Alexa Bot Help Your Business Grow

And the applicable advantages of the Alexa bot? Well, the practical application of Alexa is precisely vast but given below are the key advantages of the same:

  • Instant customer service: Alexa bots helps convert the Helpdesk functionality into an instant Zero-Waiting Time customer service. On an average, almost 50% of the websites lose out on their customers because of the waiting time it takes to provide an active customer support.

  • Personal experience delivery: Personalization can be considered as a high on demand catalyst which holds the potential to effectively convert an existing customer into a returning customer and a prospect into a guaranteed customer. Alexa bot's conversational AI chatbotsare programmed in such a way that they give the customers an impression of conversing with a live human being instead of a robot. And this is where the personalization factor plays its part.

  • Elevated customer service level: Alexa bots are equipped with Natural Language Processing (NLP) functionality that has the ability to decode and process the natural language from customers. This decoding is performed at the various functional level such as semantics, syntax, and discourse coupled with the speech to understand the customer intention. Hence, it takes a farther plunge into the human psychology to function at its optimum so as to deliver the highest level of customer service.

  • Enhanced user engagement: User engagement is a crucial factor in keeping the customers on the interactive mode with the bot as well as increase the chances for a conversion. And Alexa bots have specialized AI codes to perform this task effortlessly.

  • Payment and checkout assistance: The complications that are involved with the checkout process often leads to the customers abandoning the shopping cart. And most of the time, it's not a complex checkout process, but the un-attended and un-resolved customer queries that lead to this situation. The Alexa bot eliminates such a stage by always providing a payment and checkout assistance to the customers whenever they seek for it.

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